Mortgage decisions often feel easier when you can read what other clients experienced first. At Connect Mortgages, client reviews help people understand how our advisers support buyers, homeowners, landlords and property investors across the UK. Feedback also helps us improve the way we explain mortgage options, lender criteria, protection needs and the next steps in the advice process. Whether you are buying your first home, moving house, remortgaging, investing in buy-to-let property or seeking specialist finance, client feedback can give you a clearer view of how mortgage advice works in real situations.
Why Client Reviews Matter
A mortgage is a major financial commitment.
Before choosing a service, many people want to know how others found it. Reviews can help you understand whether clients felt listened to, informed and supported during their mortgage journey.
Client reviews may help you assess:
- How clearly mortgage options were explained
- Whether updates were given at key stages
- How complex cases were handled
- Whether advisers explained lender requirements
- How clients felt during the application process
- Whether protection needs were discussed where relevant
Reviews should not replace personalised mortgage advice. However, they can help you decide whether to make contact.
What Clients Often Comment On
Every mortgage case is different.
Some clients need help with a straightforward residential purchase. Others may have complex income, buy-to-let plans, credit issues or a property deadline.
Client feedback often focuses on the quality of communication and the clarity of the advice journey.
Common themes include:
- Clear explanations before an application is submitted
- Support with documents and lender questions
- Guidance on affordability and criteria
- Help understanding mortgage costs
- Updates during the mortgage process
- Support with protection discussions
- Care when circumstances are more complex
You can start with our Residential Mortgage page if you are buying, moving or remortgaging a home.
Leave a Review for Connect Mortgages
If Connect Mortgages has helped you, your feedback can help other clients make a more informed choice.
Had a great experience with us? Share your feedback by leaving a review and helping others find trusted mortgage advice.
If something did not meet your expectations, please get in touch with us directly. We are here to listen, respond and put things right where needed.
EXCELLENT
Based on 202 reviews
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Me Dubai12 September 2026
Working with Tony to secure our mortgage has been a pleasure from start to finish. The process of buying a property is not without its difficulties, and Tony went above and beyond to help us secure a good mortgage deal, but also liaise with the lender, seller’s agent and lawyers. Out of all the people we dealt with, Tony was by far the most professional and was always at the end of the phone. I would certainly recommend Tony and will definitely be using him again in the future. Thanks!Posted on Google![]()
craig newnes10 September 2026
The service and execution from Connect Mortgages was Outstanding - Daniel Wilson and Lee Ann Anthony were superb from start to end - I cannot praise them enough for the communication , follow up, commitment and dedication to helping us get our mortgage - simply outstanding and will be recommending to friends , family and colleagues.Posted on Google![]()
A A30 August 2026
Rummana has been exceptional in every respect. We bought a house recently and her support from start to finish was exemplary. As a mortgage advisor and broker, Rummana was so knowledgeable and skilled. She ensured that we get the best mortgage deal available in the market. Rummana was thorough, patient, skilled and was able to get the deals tailor made for our situation. What makes her approach remarkable is her personal relationship and investment with her clients. She was available for discussions and advice in the evenings and weekends. She always found time for discussions. Thanks Rummana. You helped us like a family member or a friend. I will highly recommend Rummana as a mortgage advisor due to 5 star ⭐ support throughout the process, from start to finish.Posted on Google![]()
Sheji H29 August 2026
Paul was extremely helpful and patient in explaining all the details. He was quick to reply each time whenever I had a query on mortgage. Five star advisorPosted on Google![]()
Sanaa Faisal27 August 2026
We had a really positive experience with Ahmad as our mortgage advisor. From the beginning, he was professional and easy to contact. He took the time to explain everything clearly, answer all our questions and made sure we understood the different options available to us. The whole mortgage process can feel quite stressful, but Ahmad made it much more straightforward and kept us updated throughout. He was responsive whenever we needed to get in touch and always made us feel like he genuinely had our best interests in mind. We really appreciate his patience, professionalism and attention to detail. We would happily recommend Ahmad to anyone looking for a reliable and trustworthy mortgage advisor.Posted on Google![]()
Issam Alainachi10 August 2026
Great service, Ahmed Zahid was so corporativePosted on Google![]()
gisele kemeni7 August 2026
I had a wonderful experience working with my broker Poorna Gunasekara, who helped me throughout the process of buying my house. She was professional, knowledgeable, patient, and always available whenever I had questions or needed guidance. Buying a house can be stressful, but she made the whole process much easier and smoother for me. She genuinely cared about helping me find the right deal with Lenders and went above and beyond to support me from start to finish. I’m extremely grateful for all her hard work and dedication. I would highly recommend her to anyone looking to buy a home. Thank you so much for helping me achieve this important milestone! 🏡❤️Posted on Google![]()
Peter Atuma4 August 2026
Great experience working with Tony Nunn @ Connect Mortgages. Excellent character with very helpful dispositionPosted on Google![]()
Issam Alainachi30 July 2026
I had a wonderful experience from them, Szergij Bariszkij and Jodie Bramham were so quick and professional in getting my application completed within no time. I strongly recommend Connect Mortgages for all related applicationsPosted on Google![]()
Lucy Smith30 July 2026
Rummana has been absolutely brilliant in sorting out my mortgage application. Over the years we've had several mortgage applications and never has the process been so straightforward. Dhe has been professional,efficient and incredibly helpful throughout. Nothing was to much trouble, so thank you. Becky and LucyPosted on Google![]()
hafsa faisal27 July 2026
We had an excellent experience working with Ahmad. He is professional, knowledgeable, and always available to answer our questions, making what could have been a stressful process feel straightforward and manageable. Ahmad took the time to understand our circumstances, explained all our options clearly and found us a mortgage that suits our needs. Communication has been excellent throughout, and we were kept updated at every stage of the application. We wouldn’t hesitate to recommend him to anyone looking for a reliable and trustworthy mortgage broker. Thank you for making the whole process so smooth!Posted on Google![]()
H B20 July 2026
Ahmed was a pleasure to deal with. Honest and thoroughly amenable, I have no hesitation in recommending him.Posted on Google![]()
Mary Francis18 July 2026
I had a fantastic experience Mrs P Gunasekara. She was professional, knowledgeable, and supportive throughout the entire process. She explained everything clearly, and was always there to answer my questions. She worked hard to find us the best mortgage option and kept us updated every step of the way. I really appreciate how she made this process less stressful. I would recommend her to anyone looking for a reliable and dedicated mortgage adviser. Thank you for all your help!Posted on Google![]()
rebecca gwilliam9 July 2026
Tony and Hannah at Connect Mortgages provided a fantastic service advising me through a complex re-mortgaging process. They were professional, really knowledgeable and proactive and responsive from the outset - and a pleasure to deal with. I'd definitely recommend them.Posted on Google![]()
Chase Lewis9 July 2026
I just completed a loan facility thanks to the great help of Szergij and Jodie, who have both been fantastic. They were communicative, professional, and answered all my questions along the way. Very pleased to have a successful outcome.Posted on Google![]()
Balraj Minhas6 July 2026
Ahmad was very response and offered excellent advice. I would definitely go back to him for advice and help, in the future.Posted on Google![]()
dulaipropertygroup3 July 2026
Had a great experience with Dan, very professional advice and super responsive. Would definitely recommend.Posted on Google![]()
Jessica Harrison3 July 2026
Dan Wilson was incredibly helpful throughout our mortgage process. He explained everything clearly, kept us updated at every stage, and made what could have been a stressful experience feel straightforward and manageable. Highly recommend his services to anyone looking for a reliable and knowledgeable mortgage broker.Posted on Google![]()
Riz 4 Life1 July 2026
I cannot recommend Ahmad Zahid highly enough. During what was an incredibly stressful time applying for my remortgage, Ahmad made the entire process feel smooth, straightforward, and completely manageable from start to finish. His professionalism, polite manner, and genuine willingness to help immediately stood out. Unlike other mortgage brokers I had dealt with previously — who often seemed pushy, uninterested, or focused on selling a particular mortgage product — Ahmad took the time to truly understand my situation and find the best solution for me. At no point did I feel pressured, and his honest, customer-focused approach gave me complete confidence throughout the process. Ahmad’s knowledge of the mortgage market is exceptional. He clearly explained every option available to me, answered every question with patience, and ensured I fully understood each stage of the remortgage process. His expertise and attention to detail ultimately secured me a far better rate than I expected. What really sets Ahmad apart is his dedication and availability. He was always approachable, responsive, and willing to take my calls even outside of normal working hours, which provided huge reassurance during such an important financial decision. Nothing ever felt like too much trouble for him. Ahmad is a true asset to your organisation and delivers a level of customer service that is genuinely rare to find. His professionalism, market knowledge, responsiveness, and genuine care for his clients are second to none. I would not hesitate to recommend Ahmad Zahid to anyone looking for a trustworthy, knowledgeable, and highly skilled mortgage broker, and I will absolutely be using his services again in the future. Mr R TajPosted on Google![]()
Phil Walters30 June 2026
We found Tony through a mutual friend Tony was very friendly and super helpful with a wealth of knowledge very accommodating kept us well informed throughout the whole process of our remortgage we would highly recommend Tony.Posted on Google![]()
Deniz Karaca29 June 2026
We had an excellent experience working with Daniel Wilson throughout our first time mortgage application. He handled our application professionally and successfully, making the whole process much smoother than we expected. Daniel was always quick to respond to our emails and took the time to answer all of our questions clearly and patiently. His communication, knowledge, and support gave us confidence at every stage of the process. We are very grateful for the service he provided and would highly recommend Daniel to anyone looking for a reliable and professional mortgage broker. Thank you, Daniel, for all your help and support!Posted on Google![]()
Billy Trapping29 June 2026
Sorted my remortgage in no time, with proper clear advice throughout. Friendly, efficient, and refreshingly straight-talking — exactly what you want when dealing with mortgages. Would happily recommend Connect Mortgages to anyone needing a hand with the paperwork.Posted on Google![]()
gaenor spencer23 June 2026
Christian was great at looking at new options for my life & income policy protection. His communication, commitment & humour was second to none. Would recommend-give the man a promotion!Posted on Google![]()
D Samaka30 May 2026
From the very beginning of the remortgage process, Ms. Poorna was professional, knowledgeable, and incredibly supportive. She found me an excellent mortgage deal with a lender that perfectly suited my needs, saving me both time and money. What really stood out was her outstanding communication. She responded to my emails and messages extremely quickly, often outside of normal working hours, and was always available to answer questions and provide reassurance. The entire process was completed exactly within the timescales she had outlined at the start, making what could have been a stressful experience smooth and straightforward. I am extremely grateful for all her help and would not hesitate to recommend her services to anyone looking for a mortgage or remortgagePosted on Google![]()
silviu iordache22 May 2026
Very helpful team, especially Jodie and Szergij, they were very communicative and supportive throughout .